Asurion 2 Year Portable Electronics Accident Protection Plan Review
About Asurion
Asurion helps people protect, connect and enjoy the latest tech – to brand life a petty easier. Asurion phone insurance plans provide coverage in a higher place and beyond the typical warranty, including water damage or if your phone is lost or stolen. Asurion Home+ offers 1 simple plan that covers all your favorite habitation tech—no matter when or where you bought information technology. Nosotros value Asurion customers' reviews and feedback equally it gives us an opportunity to proceed to improve.
Overall Satisfaction Rating
- 5 stars
- four stars
- 3 stars
- two stars
- 1 stars
Pros
- Offers all-encompassing coverage
- Sends replacement phones quickly
- Low monthly cost
Cons
- Replacement is not always identical
- Not available for anybody
Bottom Line
Asurion offers mobile replacement plans and tech support for a variety of smartphones and mobile devices. The company works with many popular wireless service providers.
Summit Asurion Reviews
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Tina of Marquette, MI
Verified
Making my claim was like shooting fish in a barrel and efficient. I was promised my replacement in 2 business days, in came in ane day and was delivered on a Saturday. Fast service, thank you lot! I received my ...
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Michele of Wylie, TX
Verified
Speedy delivery of the replacement phone. Included in the package were clear directions on how to set upward new phone and render directions. The return internal packaging was a nice ...
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What does Asurion cover?
Asurion phone insurance covers some of the most common issues prison cell phone users have with their phones. The company's protection plans cover cracked phone screens, physical harm, mechanical failure, loss, theft, water damage and normal wear and tear. The insurance extends to accessories that come with your phone, such as chargers and earbuds.
If your phone is damaged in any of these ways, yous can file a merits on the Asurion website. If the phone cannot exist repaired, Asurion can ship out a replacement phone the very next concern day.
To enroll your cell phone in the Asurion cell phone coverage programme, y'all must call or visit your wireless provider to encounter if your telephone is eligible. You're typically simply eligible within the first thirty days of activating or upgrading your phone. The type of devices that are covered depends on the wireless provider.
How to file a merits with Asurion
To file a merits:
- Get to the Asurion website and cull your wireless provider from the list.
- Enter your telephone number and follow the instructions to written report what happened to your device
- Y'all will be notified of the condition of your claim and can track the merits online
- Asurion will send you an email with tracking information for your replacement device
If you file a merits but need to cancel, you tin can practice it right on the website. Depending on your wireless carrier, you can file up to iii claims in a year.
Asurion phone insurance attempts to ship you a replacement device that is the aforementioned make and model of your old one. However, sometimes the exact same phone is non available, and the visitor's representatives choose an culling that matches the form and functionality of the lost or damaged device. Your replacement device may be new or refurbished and the color, brand, model and features could vary based on availability.
Asurion Reviews
Over 25k reviews since 2012
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How exercise I know I can trust these reviews well-nigh Asurion?
This review is featured by Asurion
Mary of Chandler, AZ Verified Reviewer Verified Heir-apparent
Original review: April 5, 2022
The claim process was like shooting fish in a barrel online. I picked the location to driblet off the telephone for repair. Dropped off the phone to have the screen repaired. It was gear up chop-chop and the guys inside the store were super helpful and friendly.
This review is featured past Asurion
Marcia of Pascagoula, MS Verified Reviewer Verified Buyer
Original review: Apr 2, 2022
Easy procedure. Very satisfied. Was easy and had new phone the side by side 24-hour interval And the cost for the coverage is so reasonable. Peace of heed means and then much. Knowing if you pause, lose or become your phone stolen that it will exist fast and easy to file a claim takes the stress away.
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C of Colorado Springs, CO Verified Reviewer Verified Buyer
Original review: Jan. 18, 2022
My phone was damaged. I filed a claim. I paid my $250 deductible. My replacement phone arrived in a few days time during the busy Christmas holiday season. I transferred my phone data via a USB-C to USB-C cablevision. The new telephone worked great. I factory reset my quondam damaged phone. I sealed the old damaged telephone in their prepaid envelope with an USPS tracking number already assigned and dropped the envelope into the outgoing mail service at the US Post Office. I entered the USPS tracking number onto the USPS Website to track information technology and signed upward to be notified of the final delivery. Asurion emailed me they received the old damaged phone. The new phone as well came with instructions for several different options to transfer your telephone data and contact information for an Asurion technician to talk you through the procedures step by step. It was an easy, unproblematic, and an awesome hassle free feel. Thank you for your awesome service and support.
Davina of Conroe, TX Verified Reviewer Verified Buyer
Original review: Jan. vi, 2022
My phone was lost/stolen on Friday, December. 31 mid-day. I chosen immediately, had my phone suspended and blocked the number. I went to ATT and had the replacement one ready for delivery. I didn't receive my replacement until Tuesday, Jan. 4. I was told they ordinarily overnight them and I should have had it within a mean solar day or 2.
It took four days because of the vacation. I get the holidays just if that was case I wish the person never told me they ordinarily come in i-2 days! Because that was my expectation and you guys definitely failed that one. It would exist prissy if you lot had a program in place for situations like these with holidays. I'yard a healthcare worker and don't take the luxury of having holidays off. Otherwise it was a great experience, minus the wait fourth dimension, waiting for the new one to come.
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Cynthia of Encino, CA Verified Reviewer Verified Heir-apparent
Original review: Dec. 22, 2021
This was my first feel losing a prison cell telephone. Both the wonderful employees at the AT&T store I rushed to, and Asurion, which they directed me to use to replace my phone, as it turned out I had opted to insure my phone (whew), made the feel painless. Following Asurion'southward clear instructions on their website, I ordered the replacement telephone in a handful of minutes. The site provided tracking updates while information technology was in transit and my telephone and new sim card arrived in two days, as Asurion's site had initially stated. Asurion likewise sent automated emails ahead of the phone'southward delivery, including footstep by stride instructions on how to actuate it (with diagrams). Honestly, though, I took my phone dorsum to my fabulous AT&T shop so they could do for me. I promise I will never need Asurion once again but their process provided keen peace of mind. A++++.
Jackie of Fayetteville, GA Verified Reviewer Verified Heir-apparent
Original review: Sept. 5, 2021
My experience having a representative come to my house and supervene upon my screen was excellent! Excellent in every mode. However; when I first brought my phone into the store location in Newnan; Georgia for repair I was non overall happy. The admirer that helped me was respectful and professional. But he insisted I requite him my passcode and my telephone for a ii 60 minutes fourth dimension frame. He insisted he could not supercede my screen unless I did. If that'southward the example why did the agent that came to my abode not tell me to unlock my phone but asked me to turn it off?
I can't imagine why anyone would unlock a phone and hand information technology over to anyone; a total stranger, for two hours? Why? How is my info protected? It would exist similar unlocking my phone and leaving it at Macdonald's for two hours. Who would do this? Not me! If the amanuensis could replace the screen with it turned OFF- they need to exist able to do the same at the repair shop location. This DID NOT make me feel comfortable in whatever way. The personal info on someone'due south telephone doesn't demand to be open for admission past anyone - especially a full stranger. This policy needs to be changed.
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Britney of Washington, DC Verified Reviewer Verified Buyer
Original review: May 3, 2021
Overall, the feel was good. IT was improved tremendously by the ATT Protech Support person, Veronica at the Chinatown, DC shop location. The office of the phone replacement procedure which was virtually challenging/frustrating was having to speak with multiple people between ATT and Asurion. It would be improve if employees of both were all on the same folio about the protocols. I spent at least four hours on the phone on Wed 4/28 morning and still didn't have everything sorted out. And then the day my phone was supposed to arrive equally an Asurion same-day commitment, it didn't. I wasn't notified via email and actually sat outside for 2 hours hoping it would arrive. This is an unfortunate function about non having a working telephone. It wasn't until I called the next forenoon that I was told in that location was an effect with the drop off. At this indicate, I hadn't had a working phone in virtually one week. Veronica made my twenty-four hour period with her infrequent service and expertise.
Jessica of Burlington, VT Verified Reviewer Verified Buyer
Original review: April eleven, 2022
I was very pleased how easy it was to navigate through the automated system. I was very surprised how quick and easy and fast it was to make my merits. I was very surprised on how quickly I was able to get the telephone timely manner and how easy information technology was to set it up. It was like I never lost my phone and I was very happy with my feel.
Catherine of Hawthorne, CA Verified Reviewer Verified Buyer
Original review: April 11, 2022
Easy claim process, rapid replacement phone delivery, easy set-up - very satisfied! Fantabulous customer service, knowledgeable and courteous personnel and staff. Accept used Asurion numerous times over the past few years for both myself and other family members. Will definitely recommend Asurion.
Monica of Tifton, GA Verified Reviewer Verified Heir-apparent
Original review: Apr eleven, 2022
Got my replacement phone super fast. Thank you. And it was very like shooting fish in a barrel process to submit. The parcel that came with it to return my erstwhile phone made the process easy. I only put my new phone in the little envelope, sealed it and dropped it at the post office.
Ivy of New Paltz, NY Verified Reviewer Verified Buyer
Original review: April 11, 2022
My 21-year-onetime son was traveling cross land when his telephone broke. I had to hit a moving target to send him a replacement. While it took a while and several telephone calls to brand it happen, the customer service was amazing. Everyone I spoke to was very compassionate and understanding of my state of affairs.
Theresa of New Market, Dr. Verified Reviewer Verified Buyer
Original review: April 11, 2022
We used this service twice. The first time communication and replacement went well. The second time a year+ later, it was very confusing and stressful using the online service. We managed to become the telephone delivered a twenty-four hours later than expected. At this point the telephone is now as well former to pay the same amount per month plus the toll of the deductible on the phone. I would suggest that equally phones age, the monthly rate of insurance lowers rather than staying the same.
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